Our Quality StandardsWe understand that buying plants online is a bit nerve racking - no visit to the garden centre to personally select the best specimens, casting aside the ones that are lopsided, undersized, or with nibbled leaves. So, before we deliver, one of our experienced nurserymen personally inspects every plant to check its health and vitality, we water it for the journey and then carefully pack it in protective materials. As a result, we're confident you'll be completely happy with your delivery, although we ask you to remember that living, growing plants are not uniform and perfect - they've been grown in pots in the open air and are susceptible to wind damage and insects just as they will be when planted in your garden. If for any reason you are dissatisfied with your delivery, please contact us immediately at helpdesk@hedgesdirect.co.uk .
We may well ask you to photograph the plants on the day of delivery. We will do our utmost to resolve your complaint, and providing the plants have been kept in a suitable place and watered appropriately, we will replace them or refund your money without deduction other than the cost of our courier collecting the plants from you.
Please see our Terms and Conditions for full details of our Returns Policy.
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